Shipping and delivery
Where do you ship?
We ship to the United States only. Orders ship from the United Kingdom.
How long will my order take?
Processing takes 1–3 business days (Monday–Friday, UK time). Tracked international delivery to the United States then takes 6–10 business days. The total estimate is 7–13 business days.
How much is shipping?
Standard tracked shipping is $8.95. Shipping is free on orders of $75 or more (subtotal). We offer this standard tracked service only; there is no express option.
Will I have to pay duties or customs fees?
No. Duties and import taxes are included in the price (DDP). You pay no extra duties or customs fees on delivery.
How do I track my order?
When your order is dispatched, we send tracking information to the email address used at checkout.
More detail is in our Shipping policy.
Returns and refunds
What is your returns policy?
You have 30 days from delivery to return an item. Items must be unworn, unwashed, and returned with tags and original packaging.
How do I start a return?
Email contact@wabelin.shop first. Please include your order number and the item you wish to return.
Who pays for return shipping?
You pay return shipping unless the item is faulty, damaged, or wrong. In those cases, we cover return shipping or send a prepaid label.
Where do I send a return?
After you contact us, ship the return to PAWTRIPS GLOSSOP LTD (Wabelin Returns), 32 Slatelands Road, Glossop, England, SK13 6LH, United Kingdom.
When will I get my refund?
Refunds are issued to the original payment method within 10 business days of our receiving the return. Original outbound shipping is non-refundable unless the item is faulty, damaged, or wrong.
Can I exchange an item?
We do not offer exchanges. Please return the item for a refund and place a new order if you wish.
What if my order is damaged or wrong?
Tell us within 7 days of delivery and include photographs. We will arrange a return at our cost, or send a prepaid label.
Can I cancel an order?
Yes, if it has not yet been dispatched. Email contact@wabelin.shop with your order number as soon as you can.
More detail is in our Returns & refunds policy.
Sizing and care
How should I choose a size?
Fit can vary by style. Please read the product page for any size or fit notes listed there. If you would like help choosing, email contact@wabelin.shop.
How should I care for a hat?
Care can vary by fibre and lining. Follow any care instructions on the product page or on the label supplied with the hat. If you are unsure, email us before washing.
Payment
What payment methods do you accept, and what currency do you use?
Prices are in US dollars (USD). You can pay using the payment methods shown at checkout.
Contact
How can I reach you?
Email contact@wabelin.shop or call +1 (917) 951-4024. We respond within 1–2 business days. You can also use the form on our Contact page.
Wabelin is operated by PAWTRIPS GLOSSOP LTD, company number 17531123, 32 Slatelands Road, Glossop, England, SK13 6LH, United Kingdom.