Refund policy

Last updated: 10 November 2026

Wabelin is the trading name of PAWTRIPS GLOSSOP LTD, a private limited company registered in England under company number 17531123. The registered office is 32 Slatelands Road, Glossop, England, SK13 6LH, United Kingdom.

This policy applies to orders placed on wabelin.shop for delivery to the United States.

If you have a question about a return or a refund, email contact@wabelin.shop or call +1 (917) 951-4024. We respond within 1–2 business days.

Nothing in this policy affects any rights you have that cannot be excluded under applicable law.

Cancelling before dispatch

You may cancel an order before it is dispatched. Email contact@wabelin.shop with your order number as soon as you can. If the order has not yet been dispatched, we will cancel it and refund you in full, including any shipping you paid, to the original payment method.

Once an order has been dispatched, this returns policy applies instead.

30-day returns

You have 30 days from delivery to return an item for a refund.

To be eligible, the item must be unworn, unwashed, and returned with its tags and original packaging.

How to start a return

Email contact@wabelin.shop first to start a return. Please include your order number and the item you wish to return.

We will confirm the return and send you the details you need, including the returns address below.

Returns address

Ship returns to:

PAWTRIPS GLOSSOP LTD (Wabelin Returns)
32 Slatelands Road
Glossop
England
SK13 6LH
United Kingdom

Please do not send a return until you have contacted us.

Who pays return shipping

You pay return shipping unless the item is faulty, damaged, or wrong. In those cases, we cover return shipping or send a prepaid label.

Original outbound shipping is non-refundable unless the item is faulty, damaged, or wrong.

Faulty, damaged, or wrong items

If an item arrives faulty, damaged, or is not the item you ordered, please tell us within 7 days of delivery and include photographs.

We will arrange a return at our cost (or send a prepaid label) and refund you, including the original shipping charge, once we have received the item, or earlier if we agree another resolution with you.

Refunds

Refunds are issued to the original payment method within 10 business days of our receiving the return.

Business days are Monday to Friday, UK time. UK public holidays are not business days.

No exchanges

We do not offer exchanges. If you would like a different size, colour, or style, please return the item for a refund and place a new order.

Contact

PAWTRIPS GLOSSOP LTD (trading as Wabelin)
Company number 17531123
32 Slatelands Road, Glossop, England, SK13 6LH, United Kingdom
Email: contact@wabelin.shop
Phone: +1 (917) 951-4024